Merlin logo

Merlin Entertainments Ride Access Pass

About Your Application

Thanks for applying for a Merlin Entertainments Ride Access Pass.

This scheme will provide you with an access registration code to give you the opportunity to book a ride access pass, a service available for the sole use of disabled people unable to access queues, across their 4 UK Resorts including Alton Towers Resort, Thorpe Park Resort, LEGOLAND Windsor Resort and Chessington World of Adventures Resort.

To do this there needs to be a consistent way to evidence and report access requirements to ensure that these valuable accessible resources are kept solely for the use of those that need them.

As such, this scheme is run in partnership with us; Nimbus Disability, the independent organisation and social enterprise behind the Access Card scheme.

We are an organisation run by and for disabled people who specialise in helping disabled people communicate their evidenced access requirements.

We do this by thinking about the barriers you face when visiting a attractions using a range of symbols which quickly communicate to the Merlin Entertainments booking teams what reasonable adjustments you might need.

Already got an Access Card?

Good news! If you already have an Access Card you're already registered with Merlin.

Find out how to link your Access Card details with the venue's access registration.

Please note; this only applies to Access Card holders and does not apply if you are members of a different access registration scheme.

In the next pages, you will be asked some questions about your specific access requirements.

It is important to be aware that our decision-making is based on principles of the United Nations Convention of the Rights of Persons with Disabilities (UNCRPD) and local legislation, and we help you communicate the types of reasonable adjustments you should be legally entitled to.

This is not the same as other decision-making systems you may be used to such as claiming disability benefits.

For this reason, the threshold for making decisions is high and each adjustment we consider must have an appropriate description of need and supporting evidence.

It is essential that you read the guidance notes against each symbol before submitting an answer and give a good description of your need.

There is also guidance to ensure that the supporting information you upload is enough to back up the needs described in your application.

Still, we recommend that you submit what you have and the team can follow up for more information after your application has been submitted if needed.

Alongside the evidence that you provide, you will also need to upload a document, such as a driving licence or passport that confirms your identity, along with a passport-style photo for your pass. Please try to ensure that the image is clear and shows a true likeness.