Are you the customer with access requirements yourself, or are you planning to book on their behalf?

• I am the customer with access requirements
• I will be booking on behalf of a customer with access requirements

Do you have an existing account with Derby LIVE?

• Yes, link my existing account.
• No - that's not a problem, we will create one for you in a second.

Enter your email address (the email address of the disabled person)

or

I don't have an email address

If you do not have an email address, that's no problem, but you won't have access to online bookings - all of your access information will be available to the box office team when you book over the phone.

Next step - link the account

If you are helping a customer with access requirements to book tickets

Please enter your email address

Does the disabled customer have an existing account with Derby LIVE?

• Yes, link their existing account
• No - that's not a problem, we will create one for them in a second.

Enter the email address of the disabled person

or

The customer does not have an email address

If the customer does not have an email address, that's no problem, but you won't have access to online bookings - all of the access information will be available to the box office team when you book over the phone.

Next step - link the account

Finally, we need to link your access registration and your account with Derby LIVE.

Please enter the name and ID exactly as it appears on the access registration or Access Card.

Forename Surname Access Card ID or Access Registration number